Juscelino M. Acevedo

Norwalk, CT 06851 · (203) 807-8080 · juscelino@technologyjuice.com

Computers and electronics have been my passion since the approximate age of 14. Throughout the years, I have made it my priority to familiarize myself with, as Leo LaPorte says, “anything with a chip in it”. I consider myself knowledgeable in a vast number of technologies, including but not limited to, servers, desktops, laptops, smartphones, enterprise networks, and wireless.

Experience

Information Technology Manager

Weston Board of Education

  • Promotion: Network Administrator to Information Technology Manager
  • Manage technical support services for the Weston Board of Education, Weston Police Department, and Weston Fire Department.
  • Manage five employees, including one Systems Administrator and four Computer Technicians.
  • Assist with the technology budgets for the Weston Board of Education, Town of Weston, and the Weston Police Department.
  • Build, manage, maintain and deploy Windows Servers.
  • Manage the redesign and build out of all new I.T. infrastructure, including networks, wireless, and virtualization environments.
  • Troubleshoot and repair desktops, laptops and servers.
  • Troubleshoot and repair GAFE (Google Apps for Education) problems.
  • Troubleshoot and repair educational and administrative software applications.
  • Create, distribute, and maintain desktop computer images on Windows and Macintosh computers.
  • Manage the Help Desk using the Track-It! work order system.
  • Second line troubleshooting response for all technology related systems and equipment.
  • Other technology-related duties as assigned by the Director of Digital Innovation and Learning.

March 2016 - Present

Systems Engineer

Stratatech Group

  • Provide support to end users on variety of Microsoft technologies, including desktop operating systems, applications, and Windows Server/Small Business Server support.
  • Monitor the performance of Windows servers and related components to achieve a high level of performance with various business applications supported.
  • Install, configure, administer, and fine-tune Windows operating systems and components across multiple organizations.
  • Work with and configure routers, switches, and SonicWALL firewall devices.

May 2008 - March 2016

Network Services Technician

Best Friends Pet Care

  • Network operations: Oversee short-term & long-term projects, maintain Windows-based servers & workstations, troubleshoot & support all hardware & software, network security, account maintenance, daily tape backups, and telephone system support.
  • Support 1000+ users and 300+ workstations, including 44 remote locations.
  • Work with and configure routers, switches, and SonicWALL firewall devices.
  • Monitor network utilization, performance and the status of network resources.
  • Assist end users with general computer operation and desktop application software.
  • Responsible for the operation, installation and configuration phase of equipment.
  • Perform hardware and software upgrades to peripheral equipment.

April 2006 - November 2007

Assistant Director

Gibbs College

  • Promotions: Systems Analyst to Network Administrator to Assistant Director.
  • Network operations: Oversee short-term & long-term projects, maintain Windows-based servers & workstations, troubleshoot & support all hardware & software, network security, account maintenance, daily tape backups, and telephone system support.
  • Exchange 2000/2003 Server administration.
  • Interact with end-users, including staff & student population on escalated issues.
  • Coordinate with other departmental supervisors on projects.
  • Day-to-day supervision of three (3) departmental employees and two (2) intern and work study students.
  • Support 1000+ users and 500+ workstations, including student population and administrative staff.
  • Research and pre-approve hardware, software, and other network devices.
  • Company move: Coordination and execution of overnight company move involving 200+ workstations and network-related equipment.

April 2000 - April 2006

Education

Gibbs College

Associate of Applied Science
Computer Network Operations

GPA: 3.90

March 1999 - March 2001

Skills

Knowledge
  • I.T. Enterprise Support Experience
  • Departmental Management / Establishing Departmental Standards
  • Network Engineering and Administration
  • Cisco ASA firewalls
  • Brocade ICX switches
  • SonicWALL firewalls, including SonicOS Standard and Enhanced
  • Aruba Mobility Controller
  • Clonezilla
  • DOS, Windows 3.1, 98, XP, Vista, 7, 10
  • Windows Server NT Workstation and Server 4.0, 2000, 2003, 2008, 2012
  • Exchange Server 5.5/2000/2003/2007
  • Mac OS X, iOS
  • Active Directory, Group Policies
  • Network Protocols – TCP/IP, DNS, WINS
  • Office 97, 2000, 2003, 2007, 2010, 2016
  • Help Desk/PC Support
  • Hardware and software installation & configuration
  • Home networks – wired & wireless
  • Corporate Training

Interests

Apart from being an Information Technology enthusiast, I enjoy most of my time being with my wife and two kids, plus listening to music. I also spend all of my spare time learning via listening to podcasts and reading.

Awards & Certifications

  • Coming soon...